Privacy Policy

Effective date: June 2, 2025

This Privacy Policy explains how CLERK TECHNOLOGIES LIMITED("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our websites, products, and services (collectively, the "Services"). We are committed to protecting your privacy and handling your information in accordance with applicable data protection laws.

1. Information We Collect

We may collect and process the following categories of information:

  • Account and contact information such as name, company, job title, email address, and phone number.
  • Usage data such as pages viewed, features used, clicks, referring URLs, device identifiers, IP address, browser and OS details, and time stamps.
  • Transactional data such as orders, subscriptions, billing history, and payment status (processed by our payment providers).
  • Support communications and other information you provide when contacting us.
  • Cookies and similar technologies to remember preferences and analyze usage. See the Cookies section below.

2. How We Use Information

We use information for the following purposes:

  • Provide, operate, maintain, and improve the Services.
  • Process transactions, manage subscriptions, and provide customer support.
  • Personalize content and measure the effectiveness of the Services.
  • Send administrative messages and communications you request.
  • Detect, prevent, and address security or technical issues and misuse.
  • Comply with legal obligations and enforce our agreements.

3. Legal Bases (EEA/UK)

Where applicable, we process personal data under the following legal bases:

  • To perform a contract with you or take steps at your request.
  • With your consent, where required (you may withdraw consent at any time).
  • For our legitimate interests (e.g., improving and securing the Services).
  • To comply with legal obligations.

4. Sharing and Disclosure

We may share information with service providers that help us operate the Services (e.g., hosting, analytics, customer support, payments). These parties are bound by contractual obligations to safeguard your information and use it only per our instructions. We may also disclose information if required by law, in connection with a corporate transaction, or to protect our rights or the safety of others.

5. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and context.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and data portability. You also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

8. Cookies

We use cookies and similar technologies to operate and improve the Services and to understand usage. You can control cookies through your browser settings and other tools. Certain features may not function properly without cookies.

9. Security

We implement appropriate technical and organizational measures designed to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children under 13 (or the age of digital consent in your jurisdiction), and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or requests regarding this Policy, please contact:
CLERK TECHNOLOGIES LIMITED
Email: hello@melodo.io

This summary is provided for convenience and does not limit your statutory rights. This Policy will be reviewed by counsel.